Shipping

Shipping Policy

Welcome to Onyx Motorsports! We aim to provide you with the best shopping experience, including fast and reliable shipping. Please review our shipping policy below for details on how we handle shipping and delivery for our products.

Order Processing

1. Order Confirmation:

   • Once you place an order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment method.

2. Order Fulfillment:

   • Orders are typically processed within 1-3 business days. Once processed, the items will be prepared for shipping by our drop-shipping partners.

Shipping Methods and Delivery Times

1. Shipping Methods:

   • We offer free shipping to meet your needs. The available free shipping method for your location will be displayed at checkout.

2. Delivery Times:

   • Delivery times vary based on your location and the shipping method chosen. Below are estimated delivery times:

     • Free Standard Shipping: 5-10 business days

   • Please note that these are estimated delivery times and not guaranteed. Actual delivery times may vary due to factors beyond our control, such as customs processing and carrier delays.

Shipping Costs

• Shipping costs are free of charge.

Tracking Your Order

• Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

Drop-Shipping Information

1. Multiple Shipments:

   • Since we utilize drop-shipping, items in your order may be shipped separately from different locations. You will receive separate tracking information for each shipment.

2. Third-Party Suppliers:

   • Our products are sourced from various suppliers. Please note that shipping policies, including delivery times and packaging, may vary by supplier.

Shipping Restrictions

• We currently ship to the following countries: United States of America (lower 48; Alaska and Hawaii). If your country is not listed, we regret that we cannot fulfill your order at this time.

Lost or Damaged Items

1. Lost Packages:

   • If your package is lost in transit, please contact us at sales@onyxmotorsportsusa.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

2. Damaged Items:

   • If your item arrives damaged, please email us at sales@onyxmotorsportsusa.com with photos of the damaged product and packaging within 7 days of receipt. We will arrange for a replacement or refund as appropriate.

Contact Information

If you have any questions or concerns about our shipping policy, please contact us at:

Onyx Motorsports
email: sales@onyxmotorsportsusa.com
phone: (951) 310-4987

Updated 6/26/24 at 2:59pm PST